|Terms and Conditions:|
1. HOW TO MAKE A RESERVATION
On the right hand side of our website you can search availability. Once you choose the home you would like to reserve, you will need to click the book this property button on the website. You will then fill out the reservation form. There are two ways a customer can pay for the reservation. Check or Credit Card (Visa or MasterCard)
If you choose to pay by check:
When you are filling out the reservation, there will be a location to mark payment by check or credit card. You will mark make payment by CHECK. If you are making your reservation 60+ days before arrival, $200 will be due with in two weeks, and the balance will be due 35 days before arrival. If you book within 35 days before arrival, you will need to pay by credit card. The address to send payment to is: Vacation By The Beach, 174 WaterColor Way Suite 103, Santa Rosa Beach, FL 32459. Please do not send payment via your banks online payment service.
If you choose to pay by credit card:
When you are filling out the reservation, there will be a location to mark payment by check or credit card. You will mark make payment by CREDIT CARD. If you are making your reservation 40+ days before arrival, then we will charge $200 on your credit card the day the reservation is made, and the balance will be automatically charged 35 days before arrival. If you book within 40 days before arrival, then we will charge your credit card the full amount the day the reservation is made. Charges will appear on your credit card statement as Great American Vacations.
2. SECURITY DEPOSIT
We will place a $350 authorization hold on your credit card the day that you check in. This is very similar to what a hotel does. Our staff will do an inspection the day of your departure. Any damages will be itemized out for you via email. We will then charge your credit card the actual amount for damages. If there is not any damage to the property, the $350 hold will drop off on the day after departure. Since this $350 was an authorization only, there will not be a refund to the card. If Vacation By The Beach makes a charge on your credit card for damages and the customer disputes that charge with the credit card company, then Vacation By The Beach will take legal action to recoup the losses. Charges will appear on your credit card statement as Great American Vacations.
Customer will receive the confirmation along with arrival instructions via email. Sometimes the confirmation will go to the junk or spam mailbox. Please check this before contacting us. You will need to look over your confirmation to make sure all the information is correct. Please pay special attention to the property, check in and check out dates, and rate.
4. PAYING BALANCE
Please refer to your confirmation for payment due dates. If you choose to pay by check and the payment is not received by the due date, then Vacation By The Beach will charge your credit card the amount due plus any fees.
If you cancel 35+ days before arrival, then there is a $200 cancellation fee. If you cancel 0-34 days before arrival then the full amount of the rental is nonrefundable. If you have not paid the full amount of the rental and you cancel inside the nonrefundable period, Vacation By The Beach will charge your credit card the remaining balance due. Because of our strict cancellation policy, you may want to purchase travel insurance. We do not offer it through our company, but there are several companies available to you that do offer this. One of the compaines is Insure My Trip. You can find them on the web at www.insuremytrip.com. Please note that cancellations must be in writing by email to firstname.lastname@example.org . Vacation By The Beach will then cancel the reservation and an email response will be sent to the guest.
When you arrive at the home, please inspect the property for damages. Call our local office within 24 hours to report any damages found upon arrival. Please call only during normal business hours. If there is damage to the home and it is not reported, then you will be held responsible. After your check out, the onsite management company will inspect the house and notify Vacation By The Beach of any damages found to the home made during your stay. Please follow the check out prodcedures posted in the home to avoid a deduction in your deposit. Also some of our properties include Bikes. Missing bikes will also warrant a deduction from your deposit. Vacation By The Beach will contact you via email about any damages that were found. We will provide a detailed list along with the amount that will be charged. Charges will appear on your credit card statement as Great American Vacations.
7. DAMAGE PROTECTION PLAN
We know that small spills on the carpet and marks on the wall will happen. Although these are accidents, there is still a cost to correct the unintentional damage. This is why Vacation By The Beach has developed the Damage Protection Plan. For a flat, non-refundable $29.95 fee, you will be covered for all small damages up to $500.00.
This will cover you for stains on the carpet, marks on the wall, broken dishes, stained or damaged towels, and other small items. The Damage Protection Plan does not cover negligence and gross intentional damages to the property. It also does not cover theft. If small damage does occur, your card will not be charged. The only time the card would be charged is if the damage is negligent or for gross intentional damages, damages that were not reported or damages that exceed $500.00. Please note: Guests must report damages upon arrival. If damages occur during the guest stay, guests must also contact the onsite team and report the damages. Failure to do so will void the protection plan.
8. CHECK-IN / CHECK-OUT
Your credit card will be charged $50 for every 15 minutes you stay past 10 a.m. You will be charged an extra day if you enter the home before 4 pm on day of arrival. We ask you to please follow the check in and check out times. When a guest checks out late, this hinders our ability to clean the property properly for the guest checking in later that day. When we have guests check in early, it rushes our cleaners to finish quickly and does not allow for a full detailed clean.
9. THE FIRST NIGHT AND SOME HOUSE RULES
The beach area is notorious for bugs. Our homes are sprayed monthly; however, if food is left out on the counter or if clothes are kept on the floor it will attract them. If you do experience problems with this, please contact the management company immediately.
11. FORCE MAJEURE
No liability can be accepted, or refunds given for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
Vacation By The Beach accepts no liability whatsoever for any injury or loss sustained by guests or any other visitors while in the home or swimming pool, or for any loss or damage caused to any property brought to the premises. No responsibility is accepted for any death, illness, loss or damage to property and/or motor vehicles.
Should you need anything during your stay, please contact the onsite management company at the number provided to you on your confirmation form.
The onsite management company's office hours are 9am-5 pm Monday through Friday and Sat from 9am to 1pm.
Non-emergency items need to be handled during these hours.
There will be a $20 charge if non-emergency calls are made after hours. Some emergency items would include:
1. No Power or water
2. Locked out of the home
3. Can not find the home
4. Any item that may cause damage to the home or to the guest.
14. PETS AND SMOKING
All homes are non-smoking and pets are not allowed in any home.
Anyone who smokes in a house or brings a pet to a house will be made to leave the home immediately. No refunds will be given and a $150 cleaning fee will be charged to the card on file.
Rates are subject to change without notice. Vacation By The Beach, at its discretion, may raise or lower the rates of any given property at any time without notice. Once you make a reservation, you are locked in at the rate agreed upon. If our rates decrease then we will not refund the difference of the agreed upon rate and the new rate. If you have a confirmed reservation and our rates increase, then we will honor the agreed upon rate when you made the reservation.
16. RESORT AMENITIES
From time to time neighborhood pools, beach access points, or other items may need to be serviced by the resort or the homeowners association. Vacation By The Beach can only insure the quality of the home. We do not have any control over the HOA or the resort when it comes to maintenance of common areas.
Guests must park in designated parking spots or in the driveway. Roadside parking is prohibited. Any fees incurred from tickets or towing expenses are the sole repsonsibility of the guest.
18. GUESTS STAYING AT CALYPSO RESORT
The name on the reservation confirmation must be 25 years or older and must accompany his or her group at the resort. Please email within 24 hours a copy of your drivers license to us. The onsite management company at Calypso has a very strict age policy. They will ask you and your party to leave if the person on the reservation is not 25 years or older. If Calypso resort asks you to leave because of underage guests or for any other reason they deem necessary, then there will not be any refund from us.
19. TERMS AND CONDITIONS
Submitting the online reservation form signifies that you are agreeing with these terms and conditions.